A functioning voicemail system on Cisco Unity Express returns a busy signal when called. An engineer verifies all the configurations on the host router but cannot establish a session from the router…

The correct answer is B. Issue a reset command to the service module. When the host router cannot establish a session with the Cisco Unity Express (CUE) service module despite correct configuration, the module itself is likely in a hung or unresponsive state. Issuing a 'service-module <slot> reset' command on the router resets the CUE module…

Cisco Unity Connection and Cisco Unity Express

Question

A functioning voicemail system on Cisco Unity Express returns a busy signal when called. An engineer verifies all the configurations on the host router but cannot establish a session from the router to the Cisco Unity Express module. Which step should the engineer take to resolve this issue quickly?

Options

AClear the IP ARP table on the router.
BIssue a reset command to the service module.
CRemove and reconfigure the Cisco Unity Express IP on the service module.
DRestart the router.

How the community answered

(47 responses)

A
2% (1)
B
77% (36)
C
9% (4)
D
13% (6)

Explanation

When the host router cannot establish a session with the Cisco Unity Express (CUE) service module despite correct configuration, the module itself is likely in a hung or unresponsive state. Issuing a 'service-module <slot> reset' command on the router resets the CUE module, which is the fastest corrective action without requiring router downtime. Clearing the ARP table won't resolve a session establishment failure to a directly connected module. Removing and reconfiguring the CUE IP address is time-consuming and unnecessary. Restarting the entire router is far too disruptive and is not required when only the service module is at fault.

Topics

#Cisco Unity Express#Module Troubleshooting#Service Module Reset#Voicemail System

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