You are configuring an auto-attendant on Cisco Unity Express. You are using the default aa.aef script. The company is family owned, so many users have the same surname. In addition, the business…

Question

Options

• AbusinessOpen and businessClosed prompts
• Bdialbyfirstname, under script parameters
• CbusinessSchedule, under system settings
• DholidayPrompt, for the days that the business is closed
• Euserid alias, to prevent overlapping names

• A
  71% (22)
• B
  10% (3)
• C
  16% (5)
• E
  3% (1)

Explanation

The default aa.aef script in Cisco Unity Express exposes specific configurable parameters. For changing business hours throughout the year, the businessOpen and businessClosed prompts (A) allow the admin to record and update the audio greetings callers hear when the business is open or closed, reflecting the new schedule. For the days the business is unexpectedly or seasonally closed, the holidayPrompt (D) plays a specific message on configured holiday dates. While dialbyfirstname (B) seems logical for duplicate surnames, it is a script parameter that addresses name lookup behavior, and businessSchedule (C) is a system-level schedule object-neither of these directly maps to the two configurable script settings that satisfy both stated requirements in the aa.aef context.

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