300-810 · Question #54
Which Cisco Unified Connections Manager service is required for users to control their desk phones using Cisco Jabber?
The correct answer is A. Cisco CTIManager. Cisco CTIManager (Computer Telephony Integration Manager) is the CUCM service that enables Cisco Jabber to control physical desk phones through a feature called Extend and Connect or CTI remote device control. CTIManager provides the CTI interface that allows Jabber clients to se
Question
Which Cisco Unified Connections Manager service is required for users to control their desk phones using Cisco Jabber?
Options
- ACisco CTIManager
- BCisco CTL Provider
- CCisco Presence Engine
- DCisco Serviceability Reporter
How the community answered
(29 responses)- A90% (26)
- B7% (2)
- D3% (1)
Explanation
Cisco CTIManager (Computer Telephony Integration Manager) is the CUCM service that enables Cisco Jabber to control physical desk phones through a feature called Extend and Connect or CTI remote device control. CTIManager provides the CTI interface that allows Jabber clients to send call control commands (answer, hold, transfer, etc.) to associated desk phones. Without CTIManager running, Jabber cannot establish CTI connections to control desk phones. Cisco CTL Provider is related to security token lists for secure communications, Cisco Presence Engine handles presence data on IM&P, and Cisco Serviceability Reporter generates system reports - none of these enable desk phone control.
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