To redirect calls from the phone extension for user A to the voicemail greeting, which call routing rule should be used in Cisco Unity Connection?

Question

Options

• AAttempt Forward forwarded routing rule
• BOpening Greeting direct routing rule
• CAttempt Sign-In direct routing rule
• DOpening Greeting forwarded routing rule

• A
  84% (36)
• B
  5% (2)
• C
  2% (1)
• D
  9% (4)

Explanation

In Cisco Unity Connection, routing rules are classified as either 'direct' (calls dialed directly to the Unity Connection pilot number) or 'forwarded' (calls that have been forwarded from another device, such as a phone extension). The 'Attempt Forward' forwarded routing rule handles calls forwarded from a subscriber's phone extension - it identifies the forwarding extension, matches it to a Unity Connection user, and plays that user's voicemail greeting. 'Direct' routing rules (B, C) apply to callers who dial Unity Connection directly, not from a forwarded extension. 'Opening Greeting' rules route callers to the auto-attendant, not to a specific user's mailbox.

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