300-810 · Question #43
Users report issues while logging in to their voicemail using the Voicemail tab in their Cisco Jabber clients. The issue occurs after users provide valid Cisco Unified Communications credentials, but
The correct answer is C. The web application voicemail password is set "User Must Change at Next Sign-in".. When Cisco Jabber authenticates to Cisco Unity Connection for voicemail access, it uses the user's web application password. If that password is flagged as 'User Must Change at Next Sign-in,' the automated login process in Jabber fails because Jabber cannot handle an interactive
Question
Users report issues while logging in to their voicemail using the Voicemail tab in their Cisco Jabber clients. The issue occurs after users provide valid Cisco Unified Communications credentials, but they receive a failure message. What is the cause of this issue?
Options
- AA proper service profile is not configured on Cisco Unified Communications Manager.
- BThe voicemail users are not configured in the Cisco Unity Connection server.
- CThe web application voicemail password is set "User Must Change at Next Sign-in".
- DThe voicemail password is not set for all users.
How the community answered
(25 responses)- A8% (2)
- C88% (22)
- D4% (1)
Explanation
When Cisco Jabber authenticates to Cisco Unity Connection for voicemail access, it uses the user's web application password. If that password is flagged as 'User Must Change at Next Sign-in,' the automated login process in Jabber fails because Jabber cannot handle an interactive password-change prompt - it simply receives a failure response. The user's CUCM credentials are valid (so A is not the issue), the user exists in Unity Connection (eliminating B), and the voicemail password does exist but has a change-required flag (eliminating D).
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