300-810 · Question #288
A collaboration engineer is troubleshooting an issue with Cisco Unity Connection and Cisco UCM. Users report that outside callers can leave messages and that MWIs work. However, pressing the…
The correct answer is D. Assign the proper calling search space to the voicemail pilot in Cisco UCM. When users press the voicemail key on their phones, Cisco Unified Communications Manager (UCM) uses the voicemail pilot configuration to route the call to Cisco Unity Connection. If the voicemail pilot has an incorrect or insufficient calling search space (CSS), the call cannot…
Question
A collaboration engineer is troubleshooting an issue with Cisco Unity Connection and Cisco UCM. Users report that outside callers can leave messages and that MWIs work. However, pressing the voicemail key on the phone does not connect the user to Unity Connection. Which action resolves the issue?
Options
- AClick the Reset button on the Cisco Unity Connection Port Group page.
- BAssign the proper calling search space to the line or to the phone in Cisco UCM.
- CAssign the proper Significant Digits setting on the Cisco UCM SIP trunk to Cisco Unity
- DAssign the proper calling search space to the voicemail pilot in Cisco UCM.
How the community answered
(46 responses)- A11% (5)
- B7% (3)
- C2% (1)
- D80% (37)
Explanation
When users press the voicemail key on their phones, Cisco Unified Communications Manager (UCM) uses the voicemail pilot configuration to route the call to Cisco Unity Connection. If the voicemail pilot has an incorrect or insufficient calling search space (CSS), the call cannot reach Unity Connection.
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