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300-810 · Question #275

When Cisco Unified Attendant Console Advanced is integrated with Cisco UCM, which Cisco UCM Service does the Cisco TSP Instance communicate with directly?

The correct answer is B. Cisco CTI Manager Service. The Cisco TSP (Telephony Service Provider) instance in Unified Attendant Console Advanced uses the TAPI/CTI protocol and communicates directly with the Cisco CTI Manager service on UCM.

Application Clients

Question

When Cisco Unified Attendant Console Advanced is integrated with Cisco UCM, which Cisco UCM Service does the Cisco TSP Instance communicate with directly?

Options

  • ACisco DirSyne Service
  • BCisco CTI Manager Service
  • CCisco CallManager Service
  • DCisco TAPS Service

How the community answered

(32 responses)
  • B
    91% (29)
  • C
    6% (2)
  • D
    3% (1)

Why each option

The Cisco TSP (Telephony Service Provider) instance in Unified Attendant Console Advanced uses the TAPI/CTI protocol and communicates directly with the Cisco CTI Manager service on UCM.

ACisco DirSyne Service

Cisco DirSync Service synchronizes directory information from Active Directory or LDAP and has no role in real-time call control or TSP communication.

BCisco CTI Manager ServiceCorrect

Cisco TSP is the Windows TAPI-compliant driver that Unified Attendant Console Advanced uses to send and receive call control events. It communicates directly with the Cisco CTI Manager service, which is the UCM component that exposes the CTI interface to third-party applications. CTI Manager translates TAPI requests into internal UCM signaling and returns call state events back to the TSP.

CCisco CallManager Service

The Cisco CallManager Service handles SIP/SCCP call processing internally but is not the service that external TSP instances communicate with directly.

DCisco TAPS Service

Cisco TAPS Service is used for automated phone registration and configuration, not for real-time CTI call control used by the attendant console.

Concept tested: TSP to CTI Manager communication for attendant console

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucmbe/admin/12_0_1/cuac_b_unified-attendant-console-advanced-administration-guide.html

Topics

#Cisco Unified Attendant Console#Cisco TSP#CTI Manager#UCM Integration

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