300-810 · Question #238
An administrator is importing users into Cisco Unity Connection from Cisco UCM. Several user accounts do not appear on the list after the Import Users process is selected. Which situation causes…
The correct answer is B. The primary extension is not selected. When importing users from Cisco UCM into Unity Connection, each user must have a primary extension assigned. Unity Connection uses the primary extension to associate the voicemail mailbox with a directory number. If a UCM user account does not have a primary extension selected…
Question
An administrator is importing users into Cisco Unity Connection from Cisco UCM. Several user accounts do not appear on the list after the Import Users process is selected. Which situation causes this issue?
Options
- AThe users have multiple controlled devices.
- BThe primary extension is not selected.
- CThe users are not members of any groups.
- DThe extension in the telephone number field is missing.
How the community answered
(14 responses)- B93% (13)
- C7% (1)
Explanation
When importing users from Cisco UCM into Unity Connection, each user must have a primary extension assigned. Unity Connection uses the primary extension to associate the voicemail mailbox with a directory number. If a UCM user account does not have a primary extension selected, Unity Connection cannot map the user to a phone line and therefore excludes that user from the importable list. Multiple controlled devices (A) are allowed and do not block import. Group membership (C) is not a prerequisite for import. While a missing telephone number field extension (D) could cause issues, the specific requirement is the primary extension designation within UCM, making B the root cause.
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