300-810 · Question #227
A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows. On-premises users report that they cannot check voicemail and do not receive notifications of new messages in the cl
The correct answer is B. LDAP is misconfigured.. Cisco Jabber uses LDAP-synchronized credentials for various authentication tasks, including authentication to Cisco Unity Connection (voicemail) via the Phone Accounts section. If LDAP is misconfigured, user credentials may be incorrect, missing, or out of sync - causing authenti
Question
A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows. On-premises users report that they cannot check voicemail and do not receive notifications of new messages in the client. In the Phone Accounts information in the Jabber client, the authentication information is not accepted. What is the cause of the issue?
Options
- AThe firewall is blocking port 5222.
- BLDAP is misconfigured.
- CThe user has incorrect permissions to access the voicemail.
- DThe voicemail pilot is not configured.
How the community answered
(41 responses)- A2% (1)
- B80% (33)
- C5% (2)
- D12% (5)
Explanation
Cisco Jabber uses LDAP-synchronized credentials for various authentication tasks, including authentication to Cisco Unity Connection (voicemail) via the Phone Accounts section. If LDAP is misconfigured, user credentials may be incorrect, missing, or out of sync - causing authentication to the voicemail system to fail. The symptom of credentials 'not being accepted' in Phone Accounts is a strong indicator of a credential/authentication issue at the directory layer. Port 5222 (XMPP) being blocked would affect IM/presence, not voicemail authentication. A missing voicemail pilot would prevent calls from reaching voicemail but not cause authentication rejection. Incorrect permissions would typically show a different error after successful authentication.
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