Refer to the exhibit. An engineer assists a user who reports that the voicemall notifications show correctly on the desk phone are not available in the jabber client. Which action resolves this issue?

The correct answer is C. Configure the voicemail profile on the user's service profile. Cisco Jabber retrieves its configuration - including voicemail server details - from the user's Service Profile in CUCM. If the voicemail profile is not assigned at the Service Profile level, Jabber does not know how to connect to the voicemail server, so MWI/notifications will n

Cisco Unity Connection

Question

Options

AReset the Jabber client and have the user sign in again
BSet the voicemail profile on the user's line on the CSF device.
CConfigure the voicemail profile on the user's service profile
DEnsure that the voicemail server is listed in the user's CTI profile

How the community answered

(41 responses)

A
15% (6)
B
2% (1)
C
76% (31)
D
7% (3)

Explanation

Cisco Jabber retrieves its configuration - including voicemail server details - from the user's Service Profile in CUCM. If the voicemail profile is not assigned at the Service Profile level, Jabber does not know how to connect to the voicemail server, so MWI/notifications will not appear in the client even though the desk phone (which gets its MWI via the SCCP/SIP signaling path) works fine. Resetting the Jabber client or configuring the voicemail profile on the CSF device's line does not address this; voicemail integration for Jabber is driven by the Service Profile, not the device configuration.

Topics

#Jabber Voicemail#Voicemail Notifications#Cisco Unity Connection#User Service Profile

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