Refer to the exhibit. A Jabber user is unable to access voicemail. During troubleshooting, an administrator captures this screenshot. What are the two ways to resolve this issue? (Choose two.)

Question

Exhibit

Options

• AAsk the user to click on the "Connect to a device" button and use the correct username and
• BEnsure the user is not locally created on Cisco Unity Connection with a password expiring
• CMake sure the Jabber service profile created in Cisco UCM contains Unity Connection UC service
• DAsk an administrator to create an account for this user in Cisco Unity Connection but remove the
• ECheck if "OAuth with Refresh Login Flow" is enabled on Cisco Unity Connection but disabled in

• A
  7% (4)
• B
  2% (1)
• C
  79% (45)
• E
  12% (7)

Explanation

When a Jabber user cannot access voicemail, two root causes are most common. First (Answer C), the Jabber service profile in Cisco UCM must include the Unity Connection UC Service so Jabber knows the voicemail server address and credentials to use - without this, Jabber cannot reach voicemail. Second (Answer D), if the user does not exist in Cisco Unity Connection, they have no mailbox to access; creating the account in CUC (and removing any conflicting password or web-application login requirement) resolves the access issue. Clicking 'Connect to a device' (A) is for desk phone control, not voicemail. OAuth mismatch (E) and password expiry (B) are secondary concerns not reflected in the described scenario.

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