300-810 · Question #129
An administrator is configuring call handlers in Cisco Unity Connection. The administrator must ensure that internal extensions are restricted so that callers must go through the company operator to…
The correct answer is B. Caller Input. The 'Caller Input' setting on a call handler controls what happens when a caller presses digit keys during a greeting. By configuring Caller Input to ignore or block digit presses that would normally dial extension numbers, administrators can force callers to interact with the…
Question
An administrator is configuring call handlers in Cisco Unity Connection. The administrator must ensure that internal extensions are restricted so that callers must go through the company operator to reach employees, and so that callers hear an error message if they attempt to dial extensions directly. Which setting is configured to accomplish this task?
Options
- ATransfer Rules
- BCaller Input
- CGreetings
- DMessage Settings
How the community answered
(46 responses)- A17% (8)
- B72% (33)
- C4% (2)
- D7% (3)
Explanation
The 'Caller Input' setting on a call handler controls what happens when a caller presses digit keys during a greeting. By configuring Caller Input to ignore or block digit presses that would normally dial extension numbers, administrators can force callers to interact with the operator instead of bypassing to direct extensions. Transfer Rules determine how and where calls are routed. Greetings only control the audio played to callers. Message Settings govern how messages are handled after they are left.
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