220-802 · Question #814
A user calls the helpdesk to report that their local printer is not printing any of the jobs that have been submitted this morning. Other users in the vicinity are not having any issues printing to…
The correct answer is A. The user's dock has a power problem with its built-in USB port(s). Since other users can print to the same printer over the network without issue, the printer itself is functioning correctly. The problem is isolated to this specific user's USB connection through the laptop dock. A faulty or underpowered USB port on the dock would prevent the…
Question
A user calls the helpdesk to report that their local printer is not printing any of the jobs that have been submitted this morning. Other users in the vicinity are not having any issues printing to the same unit via the network. The user in question connects to the printer over USB cable that connects to a laptop dock. Which of the following is MOST likely at fault here?
Options
- AThe user's dock has a power problem with its built-in USB port(s).
- BThe printer only supports USB 2.0 and the user has a USB 3.0 enabled dock.
- CThe printer accidentally had its onboard wired network jack disabled.
- DOther users are overloading the printer causing it to run out of memory.
How the community answered
(30 responses)- A80% (24)
- B7% (2)
- C10% (3)
- D3% (1)
Explanation
Since other users can print to the same printer over the network without issue, the printer itself is functioning correctly. The problem is isolated to this specific user's USB connection through the laptop dock. A faulty or underpowered USB port on the dock would prevent the printer from being recognized or receiving data, explaining why local USB printing fails while network printing works fine for everyone else. Option B is incorrect because USB 3.0 is backward compatible with USB 2.0. Option C is irrelevant since the printer's network functionality is confirmed working. Option D is incorrect because memory overload would affect all users, not just one.
Topics
Community Discussion
No community discussion yet for this question.