A customer is reporting that since switching from an XP to a Windows 7 computer, the main application they use no longer starts. The vendor of the application no longer exists and the customer does…

Question

Options

• AUninstall the application and re-install it as user so that it would have the standard rights and privileges.
• BRight-click on the application and under "Troubleshoot Compatibility," select the correct mode.
• CRe-install the application, but install it onto the user's Desktop in their account profile.
• DRight-click on the application, select Properties and make sure that the Hidden attribute checkbox

• A
  3% (1)
• B
  87% (27)
• C
  3% (1)
• D
  6% (2)

Explanation

Windows 7 includes a built-in Program Compatibility Troubleshooter that allows older applications designed for earlier versions of Windows (like XP) to run in a compatibility mode. Right-clicking the application executable and selecting 'Troubleshoot Compatibility' lets the technician select the target OS (e.g., Windows XP) so Windows 7 emulates that environment. This is the ideal solution when the vendor no longer exists and no updated version is available. Options A and C are incorrect because re-installing with different permissions or locations does not resolve OS compatibility issues. Option D is incomplete and addresses file visibility, not compatibility.

No community discussion yet for this question.