A user states that every time they turn on their computer they have to change the computer's time and date. Which of the following should the technician perform FIRST to resolve this issue?

The correct answer is B. Synchronize with a different time date server. When the time and date reset on every boot, the root hardware cause is typically a dead CMOS battery (which maintains BIOS settings when the system is powered off). However, none of the options correctly name 'CMOS battery' - Option C incorrectly says 'drive cache battery,'…

Hardware and network troubleshooting

Question

Options

AChange time zones
BSynchronize with a different time date server
CReplace the drive cache battery
DPerform a firmware update

How the community answered

(19 responses)

A
5% (1)
B
89% (17)
D
5% (1)

Explanation

When the time and date reset on every boot, the root hardware cause is typically a dead CMOS battery (which maintains BIOS settings when the system is powered off). However, none of the options correctly name 'CMOS battery' - Option C incorrectly says 'drive cache battery,' which is a different component. As a practical FIRST step, configuring the system to synchronize with a time/date server (e.g., time.windows.com) allows the OS to automatically correct the time after each boot. This addresses the symptom effectively while minimizing disruption. Option A (time zones) would not fix a time reset. Option D (firmware update) is not directly related to time-keeping failures.

Topics

#CMOS battery#time/date reset#hardware diagnostics#system clock

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