220-802 · Question #163
After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select TWO).
The correct answer is A. Change the input mode on the monitor D. Toggle the display using the keyboard shortcut. When an external monitor shows no signal, checking the monitor's input source and toggling the laptop display output are the quickest first steps.
Question
After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select TWO).
Options
- AChange the input mode on the monitor
- BReboot the operating system
- CReload the display adapter drivers
- DToggle the display using the keyboard shortcut
- EVerify network connectivity
How the community answered
(24 responses)- A92% (22)
- B4% (1)
- C4% (1)
Why each option
When an external monitor shows no signal, checking the monitor's input source and toggling the laptop display output are the quickest first steps.
Changing the input mode on the monitor ensures it is actively listening on the correct physical port (e.g., HDMI vs. DisplayPort vs. VGA) where the laptop cable is connected, which is a common cause of no signal detection.
Rebooting is a more disruptive step and should not be attempted before simpler hardware-level checks.
Reloading display adapter drivers is an advanced software step not warranted before confirming basic physical and output settings are correct.
Using the keyboard shortcut (typically Fn + a function key) to toggle or extend the display output tells the laptop's graphics subsystem to activate the external output port, which may not be enabled by default when the laptop lid is open.
Network connectivity is entirely unrelated to external monitor display detection.
Concept tested: External monitor troubleshooting on a laptop
Source: https://support.microsoft.com/en-us/windows/connect-to-an-external-monitor-in-windows-c4b0f2f5-5c2c-4f49-b6b8-1b4b83b7e9e2
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