CompTIA
220-801 · Question #875
Which of the following should a technician do NEXT after reporting an incident?
The correct answer is D. Document the incident. When the incident is reported, the best thing to do afterward is to document the details of the incident especially in the hardware case. The documenting of the incident will help determine the cause of the problem and the circumstances in which the problem occurred.
Hardware and network troubleshooting
Question
Which of the following should a technician do NEXT after reporting an incident?
Options
- ADelete the content
- BConfiscate the PC
- CGo back to work
- DDocument the incident
How the community answered
(42 responses)- A2% (1)
- B7% (3)
- C2% (1)
- D88% (37)
Explanation
When the incident is reported, the best thing to do afterward is to document the details of the incident especially in the hardware case. The documenting of the incident will help determine the cause of the problem and the circumstances in which the problem occurred.
Topics
#incident documentation#troubleshooting procedure#incident response
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