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220-801 · Question #869

An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive…

The correct answer is A. The system has a fragmented hard drive. Excessive continuous hard drive activity with sufficient free disk space is a hallmark symptom of file system fragmentation, where the drive head must seek across many non-contiguous sectors to read single files. This constant mechanical seeking causes both the persistent light…

Hardware and network troubleshooting

Question

An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive. Which of the following BEST explains why the drive light is continuously active?

Options

  • AThe system has a fragmented hard drive.
  • BThe drive interface needs to be changed.
  • CThe user has too many documents on the hard drive.
  • DThe system page file has an issue.

How the community answered

(39 responses)
  • A
    72% (28)
  • B
    15% (6)
  • C
    5% (2)
  • D
    8% (3)

Why each option

Excessive continuous hard drive activity with sufficient free disk space is a hallmark symptom of file system fragmentation, where the drive head must seek across many non-contiguous sectors to read single files. This constant mechanical seeking causes both the persistent light and the audible noise.

AThe system has a fragmented hard drive.Correct

When a hard drive is severely fragmented, files are stored in scattered, non-contiguous clusters across the disk platters, forcing the read/write head to continuously seek to different physical locations to retrieve a single file. This excessive mechanical movement produces noise and keeps the activity LED lit nearly constantly, and the symptom is unrelated to the amount of free space available on the drive.

BThe drive interface needs to be changed.

Changing the drive interface (e.g., SATA port) would not resolve continuous activity caused by data layout issues on the disk itself.

CThe user has too many documents on the hard drive.

The number of documents on the drive does not directly cause constant activity unless those files are also fragmented; free space is confirmed to be plentiful, making volume of documents irrelevant here.

DThe system page file has an issue.

A page file issue would typically indicate insufficient RAM causing excessive paging, which would also manifest as very low free RAM and sluggish performance, not simply continuous disk noise with ample free space.

Concept tested: Hard drive fragmentation causing excessive disk activity

Source: https://support.microsoft.com/en-us/windows/defragment-your-windows-10-pc-048aefac-7f1f-4a7e-9819-f4a2f96c4a02

Topics

#disk fragmentation#hard drive activity#performance troubleshooting#page file

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