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220-801 · Question #867

A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST?

The correct answer is D. Power supply. A popping sound followed by sudden shutdown is a classic symptom of power supply failure, often caused by a capacitor or fuse blowing inside the PSU. The power supply should be tested first because it can also cause downstream failures in other components.

Hardware and network troubleshooting

Question

A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST?

Options

  • AMain system board
  • BProcessor
  • CHard disk drive
  • DPower supply

How the community answered

(22 responses)
  • A
    5% (1)
  • B
    14% (3)
  • C
    9% (2)
  • D
    73% (16)

Why each option

A popping sound followed by sudden shutdown is a classic symptom of power supply failure, often caused by a capacitor or fuse blowing inside the PSU. The power supply should be tested first because it can also cause downstream failures in other components.

AMain system board

The main system board rarely produces a pop sound on failure and would not be the first component to suspect given the described audible symptom.

BProcessor

A processor failure typically does not produce an audible pop and usually results in gradual overheating or no-POST rather than a sudden noise and shutdown.

CHard disk drive

A hard disk drive can make clicking or grinding sounds during failure but does not typically produce a loud pop followed by a complete loss of power.

DPower supplyCorrect

A loud pop noise originating from a desktop is most commonly caused by a capacitor failure or an internal short within the power supply unit, which would immediately cut power to the entire system. Because the PSU is the component most likely to produce such a sound and is the root cause for a sudden loss of power, it should be tested first before examining any downstream components.

Concept tested: Diagnosing power supply failure from audible symptoms

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/windows-start-up-issues-troubleshooting

Topics

#power supply#hardware failure#troubleshooting#diagnostic symptoms

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