220-801 · Question #820
The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue?
The correct answer is C. The memory slot is defective. Since a new RAM module was installed (eliminating the probability of a defective module), and the memory still does not register, the problem is most likely the memory slot itself being defective. Physical damage, bent pins, debris, or a failed slot trace on the motherboard can…
Question
The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue?
Options
- AJumper settings are incorrect
- BThe RAM module is defective
- CThe memory slot is defective
- DCMOS needs to be flashed
How the community answered
(33 responses)- A3% (1)
- B9% (3)
- C85% (28)
- D3% (1)
Explanation
Since a new RAM module was installed (eliminating the probability of a defective module), and the memory still does not register, the problem is most likely the memory slot itself being defective. Physical damage, bent pins, debris, or a failed slot trace on the motherboard can prevent a slot from functioning even with known-good RAM. Jumper settings are not used to configure RAM on modern systems. CMOS/BIOS flashing is not required for standard RAM recognition - the system should auto-detect RAM on POST. If the slot is confirmed defective, the technician would need to use an alternate slot or replace the motherboard.
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