220-801 · Question #476
A printer is having constant paper jams at both input trays. The printer was operating normally this morning. Which of the following is the FIRST thing that should be performed to troubleshoot the…
The correct answer is C. Replace the paper with new stock. When a printer suddenly develops jams across both input trays after working fine earlier, and the only thing that changed is likely the paper supply, the simplest explanation is a problem with the paper itself. A new ream of paper may be the wrong weight/type, may have absorbed…
Question
A printer is having constant paper jams at both input trays. The printer was operating normally this morning. Which of the following is the FIRST thing that should be performed to troubleshoot the problem?
Options
- AClean all of the printer rollers with alcohol.
- BReplace the rollers in the printer.
- CReplace the paper with new stock.
- DRemove and clean the print heads.
How the community answered
(26 responses)- A4% (1)
- B8% (2)
- C88% (23)
Explanation
When a printer suddenly develops jams across both input trays after working fine earlier, and the only thing that changed is likely the paper supply, the simplest explanation is a problem with the paper itself. A new ream of paper may be the wrong weight/type, may have absorbed moisture causing sheets to stick together, or may have been loaded incorrectly. Replacing the paper is the quickest, cheapest, and least invasive first step. If the problem persists after swapping paper, then mechanical causes like rollers can be investigated. Replacing rollers or cleaning print heads would be premature before ruling out the paper.
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