A user from the payroll department is printing out paychecks and notices that words are not completely being printed out. The user does state that all of the print on the checks is still dark and…

The correct answer is B. Clean the printer head. Impact printers (dot matrix) form characters using a matrix of tiny pins that strike an ink ribbon against the paper. If some characters are incomplete-missing dots or strokes-but the printed output is still dark and legible where it does print, the most likely cause is that…

Hardware and network troubleshooting

Question

A user from the payroll department is printing out paychecks and notices that words are not completely being printed out. The user does state that all of the print on the checks is still dark and legible. Which of the following should the technician perform to resolve this issue with the impact printer?

Options

AReinstall the print drivers
BClean the printer head
CReplace the printer ribbon
DReplace the printer cable

How the community answered

(46 responses)

A
4% (2)
B
72% (33)
C
15% (7)
D
9% (4)

Explanation

Impact printers (dot matrix) form characters using a matrix of tiny pins that strike an ink ribbon against the paper. If some characters are incomplete-missing dots or strokes-but the printed output is still dark and legible where it does print, the most likely cause is that certain pins in the print head are stuck or clogged with debris, ink residue, or dust. Cleaning the print head clears the obstructions so all pins fire correctly. If the ribbon were worn out (C), the print would be uniformly faint, not selectively incomplete. Reinstalling drivers (A) or replacing the cable (D) would not cause mechanical, pin-level print omissions.

Topics

#impact printer#print head cleaning#print quality#incomplete printing

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