220-801 · Question #458
A user's laptop does not produce sound even though the volume settings are at maximum in the operating system. Which of the following would MOST likely resolve this issue?
The correct answer is D. A hardware volume control. When the OS software volume is maxed out but no sound is produced, the problem is likely outside the operating system. Many laptops and external speakers have a physical (hardware) volume control-a dial, button, or slider-that operates independently of the OS. If this hardware…
Question
A user's laptop does not produce sound even though the volume settings are at maximum in the operating system. Which of the following would MOST likely resolve this issue?
Options
- AA new sound card
- BA new speaker
- CA BIOS update
- DA hardware volume control
How the community answered
(34 responses)- B3% (1)
- C6% (2)
- D91% (31)
Explanation
When the OS software volume is maxed out but no sound is produced, the problem is likely outside the operating system. Many laptops and external speakers have a physical (hardware) volume control-a dial, button, or slider-that operates independently of the OS. If this hardware control is turned down or muted, no amount of OS-level adjustment will produce sound. A new sound card (A) is premature without further diagnosis. A new speaker (B) could be a cause, but checking the hardware volume control is simpler and more likely. A BIOS update (C) is rarely related to basic audio output issues.
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