220-801 · Question #449
220-801 Question #449: Real Exam Question with Answer & Explanation
The correct answer is A: Maintain a positive attitude. CompTIA A+ professional behavior stresses staying calm and constructive when dealing with difficult customers. Maintaining a positive attitude (A) prevents the situation from escalating and keeps the interaction professional. Offering different repair options (E) is proactive - i
Question
Options
- AMaintain a positive attitude
- BRecommend Anne use another repair center
- CPlace Anne on hold to allow her to calm down
- DFollow up with Anne at a later date to verify satisfaction
- EOffer different repair options if possible
- FListen and do not interrupt the customer
Explanation
CompTIA A+ professional behavior stresses staying calm and constructive when dealing with difficult customers. Maintaining a positive attitude (A) prevents the situation from escalating and keeps the interaction professional. Offering different repair options (E) is proactive - it gives the customer a sense of control and moves toward resolution. Placing her on hold (C) without permission would likely escalate her frustration, recommending another repair center (B) is dismissive, and while following up (D) and listening (F) are good practices, the two answers that most directly address de-escalation AND solution-finding are A and E.
Community Discussion
No community discussion yet for this question.