CompTIA
220-801 · Question #438
220-801 Question #438: Real Exam Question with Answer & Explanation
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Question
While explaining a problem to a technician a customer misuses terminology that confuses the technician. Which of the following is an appropriate response for the technician?
Options
- APolitely listen to the customer and then perform diagnostics
- BExplain that the terminology being used is unknown
- CAsk questions to help fully understand the issue
- DAsk another technician to help the customer
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