220-801 · Question #398
220-801 Question #398: Real Exam Question with Answer & Explanation
The correct answer is C: Finish listening to Ann's explanation without interrupting if it will not take an excessive amount of time.. Best customer service agent is the most avid listener. Finish listening to Ann's explanation if it doesn't take an excessive amount of time. After that, you can propose a solution. You can always interrupt her if she is taking a lot of time. Apologize for interruption and tell he
Question
Options
- AContinue listening to Ann's explanation until she is finished then refer her to a website so she can
- BAsk Ann to repeat the problem and all the symptoms several times in order for the technician to verify
- CFinish listening to Ann's explanation without interrupting if it will not take an excessive amount of time.
- DPolitely tell Ann that the technician knows the proper solution and that no further explanation is necessary.
Explanation
Best customer service agent is the most avid listener. Finish listening to Ann's explanation if it doesn't take an excessive amount of time. After that, you can propose a solution. You can always interrupt her if she is taking a lot of time. Apologize for interruption and tell her that you realized the nature of the problem.
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