220-801 · Question #393
A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem?
The correct answer is A. Pickup rollers. Pickup rollers are the rubber rollers inside a printer responsible for gripping and feeding paper from the tray into the paper path; worn or dirty rollers are the most common cause of paper feed failures.
Question
A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem?
Options
- APickup rollers
- BPrint head
- CDrum
- DFuser
How the community answered
(27 responses)- A93% (25)
- C4% (1)
- D4% (1)
Why each option
Pickup rollers are the rubber rollers inside a printer responsible for gripping and feeding paper from the tray into the paper path; worn or dirty rollers are the most common cause of paper feed failures.
Pickup rollers make direct physical contact with the paper stack in the tray and use friction to draw sheets into the printer one at a time. Over time, these rollers wear smooth or accumulate dust and debris, reducing their grip and causing paper feed failures or misfeeds. Cleaning or replacing the pickup rollers is the standard fix for a printer that fails to pull paper from the tray.
The print head (in inkjet printers) applies ink to paper and has no role in pulling paper from the tray.
The drum (in laser printers) transfers toner to paper during the imaging process and is not involved in initial paper pickup from the tray.
The fuser applies heat to bond toner to paper near the end of the print process and plays no role in pulling paper from the input tray.
Concept tested: Printer pickup roller paper feed failure
Source: https://support.hp.com/us-en/document/ish_1950483-1950513-16
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