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220-801 · Question #345

A department's multifunction printer just had a maintenance kit installed. When Joe prints the first page after maintenance is performed, the page has random spots and blotches on the front and…

The correct answer is B. Run a cleaning page through the printer. Spots and blotches on both sides of pages immediately after a maintenance kit installation indicate residual toner or debris, which a cleaning page will remove.

Hardware and network troubleshooting

Question

A department's multifunction printer just had a maintenance kit installed. When Joe prints the first page after maintenance is performed, the page has random spots and blotches on the front and back. Which of the following actions would BEST solve this?

Options

  • AReset the printer's maintenance kit level.
  • BRun a cleaning page through the printer.
  • CReplace the toner cartridge.
  • DRun the printer calibration utility.

How the community answered

(48 responses)
  • B
    94% (45)
  • C
    4% (2)
  • D
    2% (1)

Why each option

Spots and blotches on both sides of pages immediately after a maintenance kit installation indicate residual toner or debris, which a cleaning page will remove.

AReset the printer's maintenance kit level.

Resetting the maintenance kit counter only updates the internal page-count tracking for the kit and does not remove physical contamination causing print defects.

BRun a cleaning page through the printer.Correct

Running a cleaning page causes the printer to execute an internal cleaning cycle that removes loose toner, residual oils, and debris deposited on the fuser and rollers during the maintenance kit installation. This directly resolves the contamination causing spots and blotches on printed output.

CReplace the toner cartridge.

Replacing the toner cartridge is an unnecessary and costly step when the defects are caused by debris from the maintenance kit installation rather than a faulty cartridge.

DRun the printer calibration utility.

The calibration utility adjusts color density and alignment settings but does not clean physical debris or toner contamination from internal printer components.

Concept tested: Laser printer post-maintenance cleaning procedures

Source: https://support.hp.com/us-en/document/c01462625

Topics

#laser printer#maintenance kit#cleaning page#print defects

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