220-801 · Question #3
A home user working outside an office reports that their laptop is no longer connecting to the Internet. Which of the following would a technician recommend to check FIRST?
The correct answer is D. Wireless on/off switch. Troubleshooting should always start with the simplest, most obvious cause. Many laptops have a physical wireless on/off switch or a keyboard function key (e.g., Fn + F2) that can accidentally be toggled, completely disabling the wireless adapter. Checking this costs nothing and…
Question
A home user working outside an office reports that their laptop is no longer connecting to the Internet. Which of the following would a technician recommend to check FIRST?
Options
- AWindows Firewall settings
- BDHCP settings
- CDisable HomeGroup
- DWireless on/off switch
How the community answered
(23 responses)- A4% (1)
- C4% (1)
- D91% (21)
Explanation
Troubleshooting should always start with the simplest, most obvious cause. Many laptops have a physical wireless on/off switch or a keyboard function key (e.g., Fn + F2) that can accidentally be toggled, completely disabling the wireless adapter. Checking this costs nothing and takes seconds. If the Wi-Fi radio is off, no software settings (firewall, DHCP, HomeGroup) will matter. This follows the basic principle of checking physical and hardware issues before diving into software configuration.
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