220-801 · Question #280
220-801 Question #280: Real Exam Question with Answer & Explanation
The correct answer is B: Politely explain the reason for removing the tablet and return it after inputting the settings.. CompTIA A+ emphasizes professionalism and effective communication. The correct approach is to calmly and politely explain the technical reason for removing the tablet (researching the correct static IP settings to avoid misconfiguration), then complete the fix and return it promp
Question
Options
- AHand the tablet back unfixed so the CEO is immediately appeased.
- BPolitely explain the reason for removing the tablet and return it after inputting the settings.
- CComplete the settings fix before handing the tablet to the CEO, then immediately inform her Manager.
- DCalmly explain why she was correct for taking the tablet.
Explanation
CompTIA A+ emphasizes professionalism and effective communication. The correct approach is to calmly and politely explain the technical reason for removing the tablet (researching the correct static IP settings to avoid misconfiguration), then complete the fix and return it promptly. Returning it unfixed (A) fails to resolve the problem. Completing the fix and then immediately escalating to a manager (C) is unnecessarily confrontational and escalates the situation. Telling the CEO she was 'correct' without acknowledging their concern (D) is dismissive. The best response balances empathy, professionalism, and task completion.
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