CompTIA
220-801 · Question #242
220-801 Question #242: Real Exam Question with Answer & Explanation
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Question
How should a technician respond in a situation where a user is very upset about a repeated problem?
Options
- ABe nice and inform the user that they are committed to try to fix the problem.
- BAsk how the user's family is doing and other current affairs to create a calm atmosphere.
- CBe courteous and assure the user that they will take responsibility for the resolution.
- DGreet the user in a friendly manner and assure the user that they will fix all of the problems the user
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