The network printer is locking up and printing garbled text. When the user cancels the job from their local print queue, nothing happens. Which of the following is the MOST likely cause?

Question

Options

• AThe printer needs to be power cycled to clear the job.
• BThe print server's queue needs to be checked.
• CThe printer needs to be set to factory defaults.
• DThe user's workstation needs to be rebooted.

• A
  3% (1)
• B
  77% (24)
• C
  6% (2)
• D
  13% (4)

Explanation

When a print job is sent to a network printer, the local workstation forwards it to the print server's spooler queue. Once the job leaves the local queue and resides on the print server, canceling it from the local workstation has no effect. The garbled output and inability to cancel locally both point to the job being stuck in the print server's queue. A technician must access the print server, locate the stuck job, and manually clear it. Power cycling the printer (A) may temporarily clear it but doesn't address the root cause in the server queue. Factory defaults (C) and rebooting the workstation (D) are unnecessary escalations that won't clear a job already handed off to the print server.

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