CompTIA
220-801 · Question #160
220-801 Question #160: Real Exam Question with Answer & Explanation
The correct answer is C: Communicate the status of the repair with the CEO. After completing a repair, the technician must communicate the repair status back to the customer as the final step in the service process.
Question
A technician, Anne, has repaired a CEO's laptop. Which of the following is the LAST step that should be taken after the repair is completed?
Options
- APrepare a hot spare in preparation for the next repair
- BDocument all of the services provided
- CCommunicate the status of the repair with the CEO
- DOffer other repair options if they are available
Explanation
After completing a repair, the technician must communicate the repair status back to the customer as the final step in the service process.
Common mistakes.
- A. Preparing a hot spare is a proactive infrastructure task unrelated to the steps of completing a specific repair ticket.
- B. Documenting the services provided is a necessary step in the repair process but occurs before the final communication with the customer, not after.
- D. Offering other repair options is a step that should occur during the diagnosis and planning phase, not after the repair has already been completed.
Concept tested. IT repair workflow - final customer communication step
Reference. https://www.comptia.org/training/books/a-core-2-220-1102-study-guide
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