A technician, Anne, has repaired a CEO's laptop. Which of the following is the LAST step that should be taken after the repair is completed?

Preparing a hot spare is a proactive infrastructure task unrelated to the steps of completing a specific repair ticket.

Documenting the services provided is a necessary step in the repair process but occurs before the final communication with the customer, not after.

Communicating the outcome of the repair to the customer - in this case the CEO - is the final step because it closes the service interaction and confirms to the customer that their device has been returned in working order. This aligns with professional IT service workflows where all technical work and documentation precede the final handoff conversation with the customer.

Offering other repair options is a step that should occur during the diagnosis and planning phase, not after the repair has already been completed.