CompTIA
220-801 · Question #149
220-801 Question #149: Real Exam Question with Answer & Explanation
The correct answer is A: Install a manufacturer recommended maintenance kit. A manufacturer's maintenance kit is the best solution because it addresses both the defective fuser and the paper jam issue by replacing all high-wear components together in a single, approved repair.
Question
A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer?
Options
- AInstall a manufacturer recommended maintenance kit
- BInstall the fuser, replace the toner cartridge, and replace the pickup and separation rollers
- CInstall the fuser and also replace the high voltage power supply
- DInstall the fuser as the paper jams were probably also caused by the defective fuser
Explanation
A manufacturer's maintenance kit is the best solution because it addresses both the defective fuser and the paper jam issue by replacing all high-wear components together in a single, approved repair.
Common mistakes.
- B. Replacing the toner cartridge is unnecessary because the paper jam and fuser failure symptoms are mechanical wear issues, not caused by toner; this approach also misses other worn components a kit would replace.
- C. The high voltage power supply is not a wear item and is not the cause of either paper jams or fuser adhesion failure; replacing it is unnecessary.
- D. Installing only the fuser ignores the separately reported paper jam issue, which is typically caused by worn pickup or separation rollers that are included in a maintenance kit.
Concept tested. Laser printer maintenance kit for fuser and roller replacement
Community Discussion
No community discussion yet for this question.