220-801 · Question #116
When a technician suspects prohibited activity on an organization's network or computers, which of the following is the FIRST step they should take?
The correct answer is A. Confirm an actual infraction has taken place. When prohibited activity is suspected, the technician must first confirm that an actual violation occurred before taking any further action.
Question
When a technician suspects prohibited activity on an organization's network or computers, which of the following is the FIRST step they should take?
Options
- AConfirm an actual infraction has taken place
- BConfront the suspected person with incident details
- CNotify others so that peers will stop the activity
- DErase the contents of the user's computer and disable their account
How the community answered
(21 responses)- A81% (17)
- B14% (3)
- D5% (1)
Why each option
When prohibited activity is suspected, the technician must first confirm that an actual violation occurred before taking any further action.
Confirming the infraction ensures the technician has factual evidence before escalating, avoiding false accusations and ensuring any subsequent actions are legally and procedurally defensible. Acting on an unconfirmed suspicion could violate company policy, expose the organization to liability, or alert a malicious actor prematurely. Documenting confirmed evidence is also a critical step in proper incident response.
Directly confronting the suspected person before confirmation risks a false accusation, could destroy evidence, and bypasses the proper incident response chain of command.
Notifying peers instead of management or the security team is inappropriate, violates confidentiality, and does not follow a formal incident response procedure.
Erasing a user's computer and disabling their account is a drastic, irreversible action that destroys potential forensic evidence and must never be a first response to a suspicion.
Concept tested: Incident response - first step for prohibited activity
Source: https://www.comptia.org/certifications/a
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