A user has a laptop and is trying to connect to a wireless network but is unable to see any SSIDs. Which of the following would be the FIRST thing that the technician should do?

Question

Options

• AConnect the laptop to a wired connection
• BReboot the nearest access point
• CTry to connect another device
• DCheck that the wireless radio is not turned off

• A
  3% (2)
• B
  2% (1)
• C
  8% (5)
• D
  87% (55)

Explanation

When a laptop cannot detect any wireless networks at all (no SSIDs visible), the most likely and simplest cause is that the wireless radio is disabled - either via a physical hardware switch on the laptop body or a software toggle (such as Airplane Mode or a Fn key shortcut). Troubleshooting always follows the principle of checking the simplest, most obvious cause first before escalating. Rebooting an access point, connecting via wired, or testing another device are all valid steps but assume the laptop's wireless hardware is functioning, which has not yet been verified. Confirming the radio is on costs no effort and rules out the most common cause immediately.

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