A technician replaces a defective 250GB hard drive in a desktop with a 2TB hard drive. After installation, the computer detects the new 2TB drive as a 250GB drive. Which of the following should the…

The correct answer is D. Flash the BIOS. When a BIOS is outdated, it may not support drives larger than a certain capacity - a common limitation is drives above 137GB (the 28-bit LBA limit) or above 2TB (the MBR/32-bit LBA limit). An older BIOS may only report the drive at the maximum capacity it can recognize, such…

Hardware and network troubleshooting

Question

A technician replaces a defective 250GB hard drive in a desktop with a 2TB hard drive. After installation, the computer detects the new 2TB drive as a 250GB drive. Which of the following should the technician do to fix this issue?

Options

AReinstall the drive
BPatch the OS
CUpgrade the driver
DFlash the BIOS

How the community answered

(13 responses)

A
8% (1)
C
15% (2)
D
77% (10)

Explanation

When a BIOS is outdated, it may not support drives larger than a certain capacity - a common limitation is drives above 137GB (the 28-bit LBA limit) or above 2TB (the MBR/32-bit LBA limit). An older BIOS may only report the drive at the maximum capacity it can recognize, such as 250GB. Flashing (updating) the BIOS to a newer version adds support for larger drive capacities, allowing the system to correctly detect the full 2TB. Reinstalling the drive (A) does not change the BIOS's drive size limitations. Patching the OS (B) and upgrading the driver (C) operate at a higher level and cannot resolve a BIOS-level drive detection limitation - the BIOS must correctly identify the drive before the OS even loads.

Topics

#BIOS firmware#large drive support#hard drive capacity#BIOS flash

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