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220-1202 · Question #31
220-1202 Question #31: Real Exam Question with Answer & Explanation
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Submitted by thandi_sa· Mar 30, 2026Operational Procedures
Question
An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?
Options
- AConnect remotely to the user's computer to see whether the network drive is still connected.
- BSend documentation about how to fix the issue in case it reoccurs.
- CEscalate the ticket to the next level.
- DKeep the ticket open until next day, then close the ticket.
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Topics
#Network drive issues#Problem recurrence#Help desk procedures#Ticket escalation