A user reports that the time on their computer does not match the time on their VoIP phone. Which of the following should a technician do to fix the time difference?

The correct answer is D. Configure access to an available NTP server. Configuring access to an available Network Time Protocol server ensures both the computer and the VoIP phone synchronize their clocks to the same authoritative time source, resolving time discrepancies automatically.

Submitted by dimitri_ru· Mar 30, 2026Operational Procedures

Question

Options

AConfirm the user is logging in to the domain
BManually set the time on the phone to match the computer
CDownload and install the latest BIOS update
DConfigure access to an available NTP server

How the community answered

(35 responses)

A
3% (1)
B
6% (2)
C
9% (3)
D
83% (29)

Explanation

Configuring access to an available Network Time Protocol server ensures both the computer and the VoIP phone synchronize their clocks to the same authoritative time source, resolving time discrepancies automatically.

Topics

#NTP configuration#Time synchronization#System clock#Troubleshooting time discrepancies

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