A customer contacts the help desk to report they can access the corporate fileshare but cannot browse the internet. The technician runs ipconfig and receives the following output: Which of the…

The correct answer is C. Incorrect next hop information. The system has a valid IPv4 address and subnet mask and can access internal resources, which confirms local network connectivity is working. The absence of a default gateway indicates incorrect next hop information, preventing traffic from being routed to external networks such…

Submitted by certguy· Mar 30, 2026Hardware and network troubleshooting

Question

A customer contacts the help desk to report they can access the corporate fileshare but cannot browse the internet. The technician runs ipconfig and receives the following output:

Which of the following is most likely causing the issue?

Exhibit

Options

ACorrupt NIC drivers
BConflicting IPv4 address
CIncorrect next hop information
DUnplugged Ethernet cable

How the community answered

(60 responses)

A
23% (14)
B
7% (4)
C
57% (34)
D
13% (8)

Explanation

The system has a valid IPv4 address and subnet mask and can access internal resources, which confirms local network connectivity is working. The absence of a default gateway indicates incorrect next hop information, preventing traffic from being routed to external networks such as

Topics

#default gateway#routing#ipconfig#internet connectivity

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