220-1201 · Question #450
All VoIP phone users at a call center report that they get distorted audio and drops in conversations during peak working hours. A technician updates the firmware on the phones, but the issue…
The correct answer is D. Ask the network team to check the VLAN for QoS. Distorted audio and dropped calls affecting all users during peak hours indicate network congestion rather than device configuration issues. Verifying that the voice VLAN has proper Quality of Service ensures VoIP traffic is prioritized over other network traffic, preventing…
Question
All VoIP phone users at a call center report that they get distorted audio and drops in conversations during peak working hours. A technician updates the firmware on the phones, but the issue persists. Which of the following should the technician do next?
Options
- AReplace all the patch cables.
- BVerify that the users' extensions are in the correct call groups.
- CReset the phones to factory settings and provision them.
- DAsk the network team to check the VLAN for QoS.
How the community answered
(37 responses)- A16% (6)
- B8% (3)
- C32% (12)
- D43% (16)
Explanation
Distorted audio and dropped calls affecting all users during peak hours indicate network congestion rather than device configuration issues. Verifying that the voice VLAN has proper Quality of Service ensures VoIP traffic is prioritized over other network traffic, preventing packet loss and latency that degrade call quality.
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