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220-1201 · Question #450
220-1201 Question #450: Real Exam Question with Answer & Explanation
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Submitted by lars.no· Mar 30, 2026DOMAIN_LIST_NOT_PROVIDED
Question
All VoIP phone users at a call center report that they get distorted audio and drops in conversations during peak working hours. A technician updates the firmware on the phones, but the issue persists. Which of the following should the technician do next?
Options
- AReplace all the patch cables.
- BVerify that the users' extensions are in the correct call groups.
- CReset the phones to factory settings and provision them.
- DAsk the network team to check the VLAN for QoS.
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Topics
#VoIP troubleshooting#Network QoS#Audio quality degradation#Network congestion