220-1201 · Question #399
220-1201 Question #399: Real Exam Question with Answer & Explanation
The correct answer is A: Storage. When an application fails to install on a smartphone despite being supported by the OS and device type, CompTIA A+ stresses that the most common cause is insufficient storage. Mobile devices require not only space for the app itself but also additional temporary space for the ins
Question
A user receives an error when installing a new email app on their phone. Technician verifies OS is updated and app is supported. What should the technician check next?
Options
- AStorage
- BBattery health
- CSIM card
- DProcessor
Explanation
When an application fails to install on a smartphone despite being supported by the OS and device type, CompTIA A+ stresses that the most common cause is insufficient storage. Mobile devices require not only space for the app itself but also additional temporary space for the installation process, cached data, and updates. If internal storage is nearly full, the app store will display installation errors-even if the OS and hardware meet requirements.
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