220-1201 · Question #328
220-1201 Question #328: Real Exam Question with Answer & Explanation
The correct answer is A: Check for applications that are using excessive background resources.. Excessive background activity from apps is the most common cause of unexpected battery drain and overheating. Identifying and closing or uninstalling such apps should be the first troubleshooting step before considering hardware replacement or a full reset.
Question
A user's smartphone battery drains faster than usual even when not in use. The smartphone also feels unusually hot. Which of the following should be done first to troubleshoot the issue?
Options
- ACheck for applications that are using excessive background resources.
- BReplace the smartphone's battery with a new one.
- CCreate a backup and perform a factory reset on the smartphone.
- DDisable Wi-Fi and Bluetooth.
Explanation
Excessive background activity from apps is the most common cause of unexpected battery drain and overheating. Identifying and closing or uninstalling such apps should be the first troubleshooting step before considering hardware replacement or a full reset.
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