220-1201 · Question #309
220-1201 Question #309: Real Exam Question with Answer & Explanation
The correct answer is A: Verify the computer's DNS settings.. Since the user can access internal resources but not external websites, the issue likely lies with DNS resolution. Checking and correcting the computer’s DNS settings ensures it can properly resolve domain names to IP addresses for internet access.
Question
A user's computer can connect to internal network resources but cannot access websites on the internet. Other users on the same network do not have this issue. Which of the following should a technician do first to troubleshoot the issue?
Options
- AVerify the computer's DNS settings.
- BReplace the network cable.
- CRestart the DHCP server.
- DAdjust the firewall rules on the router.
Explanation
Since the user can access internal resources but not external websites, the issue likely lies with DNS resolution. Checking and correcting the computer’s DNS settings ensures it can properly resolve domain names to IP addresses for internet access.
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