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CompTIA

220-1201 · Question #295

When traveling in another country, a user is unable to receive calls or emails on their mobile phone. Which of the following should the technician verify is enabled on the user's device?

The correct answer is B. International eSIM. An international eSIM or roaming configuration enables a mobile device to connect to foreign carrier networks, allowing the user to make and receive calls, texts, and access mobile data (including email) while traveling abroad.

Submitted by lars.no· Mar 30, 2026Mobile Devices

Question

When traveling in another country, a user is unable to receive calls or emails on their mobile phone. Which of the following should the technician verify is enabled on the user's device?

Options

  • ABluetooth connectivity
  • BInternational eSIM
  • CPersonal hotspot
  • DDomestic calling plan

How the community answered

(28 responses)
  • A
    11% (3)
  • B
    82% (23)
  • C
    4% (1)
  • D
    4% (1)

Explanation

An international eSIM or roaming configuration enables a mobile device to connect to foreign carrier networks, allowing the user to make and receive calls, texts, and access mobile data (including email) while traveling abroad.

Topics

#International roaming#eSIM#Mobile phone troubleshooting

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