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220-1201 · Question #276
220-1201 Question #276: Real Exam Question with Answer & Explanation
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Submitted by yousef_jo· Mar 30, 2026Mobile Devices
Question
A customer's laptop has been randomly shutting down. The laptop charges intermittently, and the screen dims when the laptop is not charging. Which of the following is the most likely cause of the issue?
Options
- AMalware
- BFailed digitizer
- CFaulty battery
- DDamaged power port
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Topics
#laptop battery#power troubleshooting#intermittent charging#random shutdown