CompTIA
220-1201 · Question #276
A customer's laptop has been randomly shutting down. The laptop charges intermittently, and the screen dims when the laptop is not charging. Which of the following is the most likely cause of the…
The correct answer is C. Faulty battery. Intermittent charging and automatic dimming when unplugged indicate the battery isn’t holding or delivering power properly, causing shutdowns when AC power isn’t available.
Submitted by yousef_jo· Mar 30, 2026Mobile Devices
Question
A customer's laptop has been randomly shutting down. The laptop charges intermittently, and the screen dims when the laptop is not charging. Which of the following is the most likely cause of the issue?
Options
- AMalware
- BFailed digitizer
- CFaulty battery
- DDamaged power port
How the community answered
(38 responses)- A3% (1)
- B11% (4)
- C82% (31)
- D5% (2)
Explanation
Intermittent charging and automatic dimming when unplugged indicate the battery isn’t holding or delivering power properly, causing shutdowns when AC power isn’t available.
Topics
#laptop battery#power troubleshooting#intermittent charging#random shutdown
Community Discussion
No community discussion yet for this question.