A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician…

The correct answer is B. Reinstall RAM in different slots. If newly installed RAM is not fully recognized, the most likely cause is incorrect installation or incompatible slots. Reseating or reinstalling the RAM modules in the correct slots can quickly resolve the issue without extra cost.

Submitted by paula_co· Mar 30, 2026Hardware and network troubleshooting

Question

A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perform to resolve the issue in the most rapid, cost-effective way possible?

Options

ARoll back recent system updates
BReinstall RAM in different slots.
CUpdate the OS to the latest version
DReplace the faulty motherboard

How the community answered

(26 responses)

A
8% (2)
B
69% (18)
C
19% (5)
D
4% (1)

Explanation

If newly installed RAM is not fully recognized, the most likely cause is incorrect installation or incompatible slots. Reseating or reinstalling the RAM modules in the correct slots can quickly resolve the issue without extra cost.

Topics

#RAM installation#DIMM slots#dual-channel memory#memory troubleshooting

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