CompTIACompTIA
220-1102 · Question #452
220-1102 Question #452: Real Exam Question with Answer & Explanation
The correct answer is A: Avoiding distractions. By ignoring a personal text message during troubleshooting, the technician is actively avoiding distractions to maintain focus on the customer's issue.
Operational Procedures
Question
A technician receives a personal text message while troubleshooting a customer's PC. The technician does not reply to the message and continues troubleshooting. Which of the following best describes the technician's actions?
Options
- AAvoiding distractions
- BPresenting a professional appearance
- CSetting and meeting timelines
- DProjecting confidence
Explanation
By ignoring a personal text message during troubleshooting, the technician is actively avoiding distractions to maintain focus on the customer's issue.
Common mistakes.
- B. While avoiding distractions contributes to a professional appearance, 'presenting a professional appearance' is a broader concept; avoiding distractions is a more specific and direct description of the action.
- C. Setting and meeting timelines relates to managing the duration of the task, which is not directly reflected by simply ignoring a text message.
- D. Projecting confidence involves demeanor and communication regarding competence, which is not primarily addressed by ignoring a personal message, though focus can indirectly contribute to it.
Concept tested. Professional conduct - avoiding distractions
Topics
#Professionalism#Customer Service#Technician Ethics#Distraction Management
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