A new employee is having difficulties using a laptop with a docking station. The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds…

Hibernate is a power-saving mode that saves the current state to the hard drive and powers down the system, which is not the desired behavior when using an external monitor with a closed lid.

Sleep/suspend is a low-power state that keeps data in RAM but powers down most components; the issue is that the laptop is going to sleep, which is what needs to be prevented.

The 'Choose what closing the lid does' power option in Windows settings allows users to specify the system's behavior when the laptop lid is closed, both when on battery and when plugged in. To keep the external monitor working with a closed lid on a docking station, the technician needs to configure this setting to 'Do nothing' when plugged in.

Fast startup is a hybrid shutdown feature that speeds up the boot process but does not control what happens when the lid is closed during an active session.