A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician…

The correct answer is D. MSRA. MSRA is a feature of Windows that allows a user to invite someone to connect to their computer and help them with a problem. The session allows for simultaneous viewing of the workstation by both the user and technician.

Operational Procedures

Question

A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?

Options

ARDP
BVPN
CSSH
DMSRA

How the community answered

(46 responses)

A
4% (2)
B
9% (4)
C
2% (1)
D
85% (39)

Explanation

MSRA is a feature of Windows that allows a user to invite someone to connect to their computer and help them with a problem. The session allows for simultaneous viewing of the workstation by both the user and technician.

Topics

#Remote Assistance#Remote Access#Windows#Technical Support

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